This Privacy Policy explains how Sitemate Studio ("we", "us", "our") collects, uses and protects your personal data when you visit sitematestudio.com or use our services. We comply with the UK GDPR and the Data Protection Act 2018.
1. Who is the data controller?
Sitemate Studio is a trading name used by an individual operating from England, United Kingdom and is the data controller. Contact us at hello@sitematestudio.com.
2. Information we collect
- Contact form data: name, business name, email address and the message you send us.
- Communications: emails and WhatsApp messages you send us.
- Technical data: IP address, browser type, device information and pages viewed.
- Cookies: see our Cookie Policy for details.
3. How we use your data
- To respond to your enquiry and provide a free homepage demo.
- To deliver, maintain and improve our services.
- To send service-related communications.
- To comply with legal and regulatory obligations.
- To analyse and improve how the Site is used.
4. Lawful bases
We process your personal data on the following bases: (a) your consent when you submit our contact form; (b) the performance of a contract when we provide services; (c) our legitimate interests in operating and improving our business; and (d) compliance with legal obligations.
5. Sharing your data
We do not sell your personal data. We may share it with trusted third parties including:
- Hosting and infrastructure providers.
- Email delivery providers.
- Analytics providers (where used).
6. International transfers
Some providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place.
7. Data retention
We retain enquiry data for up to 24 months. If you become a client, we retain records for the duration of the relationship and up to six years afterwards.
8. Your rights
- Access a copy of your personal data.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to or restrict processing.
- Withdraw consent at any time.
- Lodge a complaint with the Information Commissioner's Office (ico.org.uk).
To exercise your rights, contact hello@sitematestudio.com.
9. Security
We take reasonable technical and organisational measures to protect your personal data, including HTTPS encryption and secure hosting providers.
10. Updates to this policy
We may update this Privacy Policy from time to time. The "last updated" date reflects the most recent changes.